Refunds & Returns
Original sales receipt/invoice must accompany all returns.
We accept returns for exchange or refund if said exchange or refund is requested within seven (7) calendar days after delivery of the product(s). At our sole discretion after seven (7) calendar days, we may offer an exchange, refund, or store credit only. Items must be in “new, unaltered and unused condition”.
Special orders or custom orders are not returnable.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You must contact us within seven (7) calendar days if you intend to return any item back to us. A refund will not be issued for items returned without appropriate prior contact.
You are responsible for shipping costs where Firehole Outdoors is not at fault.
81549 Gallatin Road, Unit 4
Bozeman, MT 59718